We hope that you are completely happy with your purchase and will not need to read our exchange policy however should you not be completely happy with your purchase please read on ......

IF YOU CHANGE YOUR MIND OR BOUGHT THE WRONG SIZE -

We are really sorry but due to hygiene reasons, we cannot exchange any of our hair accessories.

FAULTY ITEMS

We make them with the utmost care. As each and every one of our accessories are made by hand, sometimes issues can arise. If you should find a major defect or problem with your purchase, please contact us at info@josiejoans.com within 5 days of receiving your products and we will do our best to make it right. Don’t forget to send us details of the fault, photos, your order number and your contact details.

 We are more than happy to resend or refund in the case of a faulty item.

All other items are available for exchange or refund however the goods must be returned to us at your own cost. The items must be in an as-new condition and still in their original packaging.

To arrange a refund or exchange please contact us via email at info@josiejoans.com within 5 days of receiving your items to tell us what you would like to exchange your items. Don't forget to quote your order number to help us find your details.

Then, all you have to do is send the items back to us at our mailing address.

To help things move along smoothly, please include your order number with the shipment. Please note that the items to be exchanged (including all packaging and labels) must reach us within 14 days of receiving your order.

Upon receipt and inspection of your items, we will issue you a full refund. 

We regret that we can't cover the cost of return shipping as we are a small business and cannot afford to absorb it. Thank you for being so understanding!

Refunds -

Unfortunately we can't offer refunds should you change your mind or purchase. 

Returns -

On all our other items that are not Hair accessories. We do accept returns.

You will need to email us requesting to return the item please be sure to advise your name and order number. tWe will email you a shipping address to return your item.

The items must be in an as-new condition and still in their original packaging.

We regret that we can't cover the cost of return shipping as we are a small business and cannot afford to absorb it. Thank you for being so understanding!